Privacy Policy - Penwrite

This Privacy Policy describes how Penwrite (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our AI-powered writing service.

1. Information We Collect

Information You Provide

Account Information: Email address, display name, and password when you create an account
Content: Manuscripts, characters, world-building materials, and other creative content you create using our Service
Writing Samples: Text you upload for voice/style analysis (if you choose to use this feature)
Research Materials: Documents you upload to your Knowledge Base
Payment Information: Billing details processed securely through our payment provider (Stripe)

Information Collected Automatically

Usage Data: Features used, pages visited, and interactions with the Service
Device Information: Browser type, operating system, and device identifiers
Log Data: IP address, access times, and referring URLs

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse

3. AI and Data Processing

This section describes how we handle your data in relation to our AI features:

How AI Uses Your Content

Your manuscripts and Codex entries are processed by AI models to provide writing assistance and context-aware suggestions
AI processing occurs on secure servers and your content is not permanently stored by the AI provider
Voice/style analysis creates a “voiceprint” stored in your account to personalize AI responses

What We Don't Do

We do NOT train AI models on your content. Your manuscripts, characters, and creative work are never used to train or improve AI models.
We do NOT share your content with third parties for their AI training purposes
We do NOT use your content for any purpose other than providing the Service to you

AI-Generated Content

Content generated by AI in response to your prompts is considered your content. However, AI outputs may occasionally be similar to content in the AI model's training data, which predates your use of the Service.

4. Data Sharing

We may share your information with:

Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
AI Providers: To process your requests for AI-assisted writing (OpenAI for text, FAL.ai for images)
Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and remember your preferences
Analyze how the Service is used
Provide personalized features

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

6. Data Retention

Your account data and content are retained as long as your account is active
After account deletion, your data is permanently removed within 30 days
Some data may be retained longer if required by law or for legitimate business purposes (e.g., billing records)
AI processing logs are automatically deleted after 30 days

7. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Export your content in standard formats
Objection: Object to certain processing of your data

To exercise these rights, contact us at privacy@penwrite.com or use the tools in your account settings.

8. Security

We implement appropriate security measures including:

Encryption of data in transit (TLS) and at rest
Secure authentication and access controls
Regular security assessments and monitoring
Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@penwrite.com
Data Protection Officer: dpo@penwrite.com